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Understand the shipping options for your online Verizon mobile order, including timing, free 2-day shipping and more. Shipping charges are calculated based on the options you choose and the number of devices or accessories being shipped. Changing the shipping address after ordering may not be possible: New customers - For your security, we don't allow new Verizon customers to change a shipping address after an order is submitted. To change the address, you must cancel your order and submit a new order with the new address.
Current customers — Devices often ship immediately after an order is placed. If the device is being shipped, the address can't be changed or updated.
You can click Chat with us at the bottom right corner of the page to ask if a change is possible. The shipping carrier will make 3 delivery attempts and then the order will be returned and canceled.
Any order placed after the current business day cutoff, will ship the following business day. No, we can't ship to a PO Box. We only deliver to street addresses. However, you can use a PO Box address for billing purposes. In-Store Pickup is available in select areas.
You can find your order invoices on the My Orders page in My Verizon. To view an order invoice:. You can track your shipment on the My Orders page in My Verizon.
Select the order you want to track, and then tap the tracking number link. Note: If the tracking number doesn't appear as a link, tracking is unavailable with that courier.
Once you complete your order, you'll receive an email confirming that the order has been shipped. The email includes the order tracking number and an expected delivery date. To check your order status, go to the My Orders page in My Verizon. Check your shipping confirmation email and contact the shipping carrier if your order doesn't arrive by the expected delivery date. If you're not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy.
The fee covers the costs associated with processing a return. Fee exceptions may exist when the fee is automatically waived during the return or exchange, or isn't applied when we receive the return. Exceptions may include:. Accessibility Resource Center Skip to main content. Personal Business. Shop Shop Shop Close.
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Featured smartphones. Other phones. Trade in your device. Shop all accessories. Phone accessories. Tablet accessories. Watch accessories. Tap the alert you want to delete, and tap Remove. Tap Add an alert. Select the days and time when you want to be notified of your child's location. Set notification preferences In the Verizon Smart Family app: Tap the Settings icon in the top right corner of the screen.
Tap Notifications. Select the child you want to set notifications for. Adjust the notification settings as desired. Content filters Expand All. Set up content filters You must be paired with your child's Smart Family Companion app to use content filters.
Scroll down to the Manage controls section, and tap Content filters. Note: If you haven't paired with the child's phone yet, you'll be encouraged to initiate pairing.
Follow the instructions provided to complete the process. Select a content category you want to block. Note: For additional details about what the category blocks, tap More info. Tap the switch for each filter you want to turn on or off. The switch is black when it's on and white when it's off. Note: To block all filters in a category, tap the All switch at the top of the screen. When you're done, tap Save. Manually block and unblock websites You must be paired with your child's Smart Family Companion app to use content filters.
Scroll down and tap Websites. Trusted websites — Enter websites on this list that you want your child to be able to view, even though the default content filter blocks it. Blocked websites — Enter websites on this list that you don't want your child to be able to visit and aren't currently blocked by the default content filter. Remove all content filters In the Verizon Smart Family app: Select the child at the top of the screen.
Tap the Remove all button in the top right corner of the screen. Tap Remove all content filters. You've successfully removed all content filters for your child. Time restrictions Expand All. Set and remove time restrictions Time restrictions are specific times when you don't want your child to be able to call, text or use data or Wi-Fi e. Time restrictions only limit data usage for lines on the Just Kids plan.
Calling and texting are already limited to trusted contacts only. Time restrictions only limit data usage for Verizon Android tablets on the Smart Family account. These devices are unable to make or receive calls and text messages.
To set time restrictions in the Verizon Smart Family app: Select the child at the top of the screen. Scroll down to the Manage controls section, and tap Limits. Tap Time restrictions. You can quickly create school or night hours, or you can create custom time restrictions: School or night hours - Tap School hours or Night hours , and adjust the recommended time restrictions as needed.
Custom time restrictions - Tap Add time restrictions. Note: You can also remove a time restriction on this screen. Select the limit you'd like to remove, and tap Remove.
Turn your child's phone off and on again to put the limit into immediate effect. You've successfully set time restrictions for your child. Set your time zone Any time restrictions set for your child will be activated based on the time zone entered in your Verizon Smart Family app. From the dashboard, tap the Settings icon in the top right corner of the screen. Tap Time zone. Select the time zone you're in. You've successfully set your time zone. Usage limits Expand All.
Tap Data target. Enter the amount of data in GB that you want your child to be able to use each month. Note: You can also remove an existing data target on this screen. Tap the data target you want to remove, and tap Remove. If you want your child to be able to continue using data after reaching the data target, tap the Don't block data, but alert me when the limit is reached box. Note: If you don't want your child to have data access after reaching the limit, leave this box unchecked.
You've successfully set up a data target for your child. Tap Purchase limit. Enter the maximum dollar amount you want your child to be able to bill to your Verizon account each month. Note: You can also remove an existing purchase limit on this screen. Tap the purchase limit you want to remove, and tap Remove. Turn your child's phone off and on again to put the purchase limit into immediate effect.
You've successfully set a purchase limit for your child. Tap Text limit. Enter the maximum number of text messages you want your child to send and receive each month. Note: You can also remove a text limit from this screen. Tap the text limit you want to delete, and tap Remove. Turn your child's phone off and on again to put the text limit into immediate effect. You've successfully set a text limit for your child. Tap Call limit. Enter the number of minutes you want your child to be able to spend on calls during each month.
Note: You can also remove a call limit on this screen. Tap the call limit you want to delete, and tap Remove. Turn your child's phone off and on again to put the call limit into immediate effect. You've successfully set a call limit for your child's phone.
Activity Expand All. View child's call and text activity In the Verizon Smart Family app: Select the child at the top of the screen. Select Calls or Texts at the top of the screen. You'll see a detailed view of your child's call and text activity for that day. View child's screen time This feature is currently only available for Android devices.
Scroll down to the Screen time today section to see an overview of your child's screen time, which apps they used most and how long they spent on each app. Tap View more. You'll see a graph showing the amount of screen time for each hour of the day.
View child's web and app activity You must be paired with your child's Smart Family Companion app to use this feature. Or follow these steps to add a line through the Verizon Smart Family app: Tap the Settings icon in the top right corner of the screen. Tap Add family member. Select the line s you want to add to Verizon Smart Family. If desired, enter the family member's name and icon for each line you're adding.
Tap Add. You've successfully added a line to Verizon Smart Family. Or follow these steps to remove a line through the Verizon Smart Family app: Tap the Settings icon in the top right corner of the screen. Select the line you want to remove. Tap Remove from Verizon Smart Family. Tap Remove. You've successfully removed a line from Verizon Smart Family. Pair with child's app Expand All. Unsubscribe Expand All. Scroll to Smart Family. Tap Manage Enrollment. Select Remove Verizon Smart Family.
Select Smart Family. Click Remove. Connect with us on Messenger. Visit Community. Top Device Brands. Samsung Apple Motorola Google Amazon. About Verizon. Most Popular. Top Accessory Brands. Important Consumer Information. Follow Verizon. Follow Verizon Fios. OK Due to inactivity, your session has expired.
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